Overview

Application is aimed at tracking the customer queries and concerns for a leading a telecommunication provider

Problem

Had a vision of resolving the customer queries and tracking the progression of the queries

Challenge

Further as a startup, worked with a less number of staffs for a shorter deadline

Solution

Itechro provided the system in order to respond the customer queries and concerns in the shortest possible time with the use of ticket management, work flow management, contact management and lead extractions

Key Features

Ticket management, Lead extractions, Contact management