Overview
Application is aimed at tracking the customer queries and concerns for a leading a telecommunication provider
Problem
Had a vision of resolving the customer queries and tracking the progression of the queries
Challenge
Further as a startup, worked with a less number of staffs for a shorter deadline
Solution
Itechro provided the system in order to respond the customer queries and concerns in the shortest possible time with the use of ticket management, work flow management, contact management and lead extractions
Key Features
Ticket management, Lead extractions, Contact management